Policy for returns - Get in touch with the team
Consumer purchasing rights - Return and exchange
This part of the site is where you can find detailed listings for both our refund and exchange policies.
What affects my return rights?
allaboutyoupro.com offer and regularly provide a full refund service to all customers who are not 100% satisfied with their goods, however to qualify for a full refund you must:
Return the product in the condition you received it in
Return the items in the original packaging if possible
Return the item to us within 28 days
If you can meet all the criteria above allaboutyoupro.com are happy and willing to provide all customers with a full refund, however if we receive late or faulty goods allaboutyoupro.com has the right to offer you only a percentage of your money back or in a minority of cases no refund at all. If you'd like to learn more about our returns procedure in terms of our criteria get in touch with allaboutyoupro.com today. ***If you receive damaged goods from allaboutyoupro.com you need to call us immediately - we will then be able to discuss your options with you.***
Refund policy
To be eligible for a complete refund you need to meet the criteria found on this page. If you return the unwanted item to us with 28 working days 100% undamaged along with the original invoice and packaging, allaboutyoupro.com are pleased to offer you your money back - from the date we receive your goods your bank account will be credited with a full refund within 14 days (subject to our terms and conditions). If for any reason you haven't received a refund in that time you need to contact the customer services team immediately. ***Please note allaboutyoupro.com advises against using couriers. For your protection we advise getting a proof of postage document - if the product gets lost in the post this can be used to track it. Contact allaboutyoupro.com for more details.***
Our exchange policy
On top of allaboutyoupro.com's standard refund policy, allaboutyoupro.com also provides all customers with an effective exchange policy if you happen to be dissatisfied with your purchases. To exchange a product you must:
Return the products to us within the 28 day grace period
State clearly which product you would like to exchange it for
Phone allaboutyoupro.com with your bank details if the exchange product is higher in price than the original product
If you select an exchange item that costs less than the original item allaboutyoupro.com will automatically refund you the difference
When you choose to send an item back to us for an exchange it would be extremely beneficial to us if you specify the reason for the swap e.g.wrong shape, incorrect size etc. It may seem small but this info can help us to improve our customer services and provide a better service for you next time. For further details of our exchange policy call the allaboutyoupro.com team today.